Frequently asked questions

Get support from these frequently asked questions.

Speak with the support team or concierge (if available) at the property. If you need help to reach someone, we can help you.

On the occasion that we may need to a process a refund for the booking fee, please get in touch at One of our team will try to help you find new suitable accommodation as fast as possible or issue the refund if preferred.

We are currently not offering short term tenancies.

Find your next home today

Send us a message or give us a call on +44 191 640 3450